The Basics

What we do: Reckon provides email validation and verification services to businesses.

What this covers: This policy explains how we handle your personal information when you use our website or services.

Important: If you work for a company that uses Reckon, and you want to know about data that company has about you, please contact them directly.

What Information We Collect

When You Contact Us or Sign Up

We may collect:

• Contact details: First and last name, email address, phone number

• Company information: Company name, job title, industry, country

• Communication content: Your messages in forms, support tickets, chat conversations, feedback

• Technical data: IP address, timestamp of your request

• Call recordings: Audio and video content from support calls (with notice)

We use this to:

• Respond to your requests

• Provide customer support

• Send you product information (if you consent)

• Train our support team

• Keep our customer records up-to-date

When You Use Our Website

We may collect:

• Identity information: IP address, general location (city/country level)

• Device details: MAC address, browser type and version, operating system, computer type (Windows/Mac)

• Website activity: Pages visited, time of visit, time spent on pages, click activity, referring pages, files downloaded

• Interaction data: How you move through the site, what content you engage with

• Preferences: Language settings, cookie preferences

Technical terms explained:

• MAC address: Unique identifier for your network device

• IP address: Your internet connection's identifier, shows general location

• Cookies: Small files we store on your device (explained more below)

We use this to:

• Make our website work properly

• Improve our services and content

• Prevent fraud and security issues

• Analyze traffic patterns

• Remember your preferences

When You Use Our Services

We may collect:

• Usage data: Which features you use, when you log in, actions you take, date/time stamps

• Performance data: How our services perform for you, error messages, loading times

• Account data: Your subscription details, payment information, credit usage

• Content data: Data you upload to process through our services (email addresses for validation)

We use this to:

• Provide the services you pay for

• Fix problems and improve features

• Analyze usage patterns

• Process your email validation requests

• Monitor service performance

Information from Other Sources

We may obtain:

• Public business information: From company websites, professional networks, public databases

• Partner data: Information from joint marketing partners or business partners (with your consent)

• Third-party enrichment: Updated contact information from data verification services

We use this to:

• Keep our records accurate and up-to-date

• Provide relevant marketing content

• Identify potential business opportunities

• Verify and update your contact information

Cookies and Tracking

We use cookies (small files stored on your device) and similar technologies for four purposes:

Essential Cookies (Required)

What they do:

• Make the website function properly

• Remember your login status

• Keep your session secure

• Enable basic site features

• You cannot turn these off - they're necessary for the site to work

Performance Cookies (Optional)

What they collect:

• Number of visitors and page views

• Most and least popular pages

• How long you spend on different pages

• Error messages and loading times

• All data is anonymous and aggregated

What we use it for:

• Measure website performance

• Identify and fix technical problems

• Understand how users navigate our site

Functionality Cookies (Optional)

What they collect:

• Your language preference

• Region/country settings

• Previous form entries

• Display preferences

What we use it for:

• Remember your preferences between visits

• Provide personalized features

• Make the site easier to use

Advertising Cookies (Optional)

What they collect:

• Pages you visit on our site

• Content you interact with

• General interests based on browsing

• Cross-site activity (when you visit other sites)

What we use it for:

• Show you relevant ads on other websites

• Measure advertising effectiveness

• Build interest profiles for targeted marketing

• Prevent showing you the same ad repeatedly

Third-party advertising partners (currently only Google Analytics):

• These companies may also collect data through our site

• They have their own privacy policies

• You can opt out through their individual settings

Other Tracking Technologies

Web beacons/pixels: Tiny invisible images that track email opens and website visits

Local storage: Information stored in your browser (like HTML5 storage) for site functionality

Log files: Records of your activity including IP addresses, browser info, pages visited, timestamps

Control your cookies and tracking: Click "Do not share my personal info" at the bottom left of our website, or adjust settings in your browser.

Who We Share Information With

Our Service Providers

We share data with companies that help us:

• Process payments

• Send emails

• Analyze website traffic (Google Analytics, etc.)

• Provide customer support

• Host our services

Business Partners (With Your Consent)

• Co-webinar hosts

• Referral partners

• Contest sponsors

Legal Requirements

We may share information when required by law or to:

• Comply with court orders

• Protect our rights

• Prevent fraud

• Respond to government requests

Business Changes

If we're sold or merged, your information may transfer to the new owners.

We do not sell your personal information for money.

Your Rights and Choices

You Can Request To:

• See what information we have about you

• Correct wrong information

• Delete your information

• Stop certain uses of your information

• Download your information in a standard format

• Object to how we use your information

How to Exercise Your Rights:

• Email us: support@reckonapp.io

• Be specific: Tell us exactly what you want

• Verify identity: We may ask for proof you are who you say you are

Opt Out of Marketing:

• Email marketing: Click "unsubscribe" in any email

• Targeted ads: Use our "Do not share my personal info" tool

• All marketing: Email support@reckonapp.io

Data Security and Retention

How We Protect Your Data:

• Industry-standard security measures

• Access controls and encryption

• Regular security monitoring

• But remember: No system is 100% secure

How Long We Keep Data:

• Active customers: As long as you use our services

• Former customers: Up to 18 months after you stop using our services

• Legal requirements: Longer if required by law

• Marketing: Until you unsubscribe

If You're Under 16:

Don't give us any personal information. If we discover we have information from someone under 16, we'll delete it.

International Data Transfers

Your information may be processed in the United States and other countries where we or our service providers operate.

For European users: We follow Data Privacy Framework principles and use standard protections when transferring your data internationally.

For disputes: Contact support@reckonapp.io first. If unresolved, you can use JAMS arbitration services (free to you).

Important Notices

Children's Privacy

We don't knowingly collect information from anyone under 16. Parents should contact us if they believe we have their child's information.

Sensitive Information

Please don't send us sensitive information like social security numbers, health information, or financial details unless specifically required.

Third-Party Websites

Our website links to other sites. We're not responsible for their privacy practices - check their policies.

Changes to This Policy

We'll notify you of major changes by email or website notice. Continued use means you accept the changes.

Contact Us

Questions about privacy: support@reckonapp.io

General support: support@reckonapp.io

California residents: See our California Privacy Notice for additional rights.

This policy covers Reckon's direct relationships with users. If your employer uses Reckon services, different terms may apply to that business relationship.